Privacy Policy

The personal data of users of this Website (jetcasino-app.com) are controlled and processed by the company GALAKTIKA N.V. (hereinafter referred to as the “Company” or “we”), located at Scharlooweg 39, Willemstad, Curaçao. The “Company” and “User” are hereinafter collectively referred to as the “Parties” and individually as a “Party”.

We comply with the principles established by the General Data Protection Regulation (Regulation (EU) 2016/679), specifically the following principles for processing personal data:

Lawfulness, Fairness, and Transparency: Personal data are processed lawfully, fairly, and transparently.
Purpose Limitation: Personal data are collected for specified, explicit, and legitimate purposes and are not processed in a manner incompatible with those purposes.
Data Minimization: Personal data are adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.
Accuracy: Personal data are accurate and, where necessary, kept up to date. Reasonable steps are taken to ensure that inaccurate data are erased or corrected without delay.
Storage Limitation: Personal data are kept in a form that permits identification of subjects for no longer than necessary for the purposes for which they are processed.
Integrity and Confidentiality: Personal data are processed securely, protecting against unauthorized or unlawful processing as well as accidental loss, destruction, or damage using appropriate technical or organizational measures.

Types of Personal Data Collected and Processed

The Company collects and processes the following personal data: name, surname, patronymic, address, contact details, valid email address, payment information, and login (username). The Company reserves the right to request a scanned copy of your passport for identity verification purposes. You are responsible for providing accurate and valid data.

We use your personal data to verify your identity when registering on our Website, to facilitate the accurate processing of payments, and for the following purposes:

To provide and maintain our services
To communicate with you about your account and services
To monitor and improve our services
To notify you of special offers and services of interest
To measure user experience
To transfer your winnings
To receive and act upon feedback
To ensure compliance with our Terms and Conditions

Data Disclosure

Your personal data may be disclosed to our affiliated companies or business partners for the purposes outlined in this Privacy Policy. We ensure that these parties process personal data in compliance with the General Data Protection Regulation (Regulation (EU) 2016/679). Personal data may also be disclosed to regulatory or governmental bodies as required by law.

User Rights and Obligations

6.1 User Rights

Users have the right to:

Restrict the processing of their data under certain conditions (e.g., if data accuracy is disputed or processing is unlawful).
Request access to their personal data and receive it in a structured, machine-readable format.
Withdraw consent for processing personal data where applicable.
Submit complaints to the relevant data protection authority.

6.2 User Obligations

Users must:

Provide accurate and truthful personal data.
Notify the Company of any changes to their personal data.
Report any unauthorized access to their data.

6.3 Company Rights

The Company reserves the right to:

Terminate relationships if consent for personal data processing is not provided.
Amend data protection policies unilaterally.

6.4 Company Obligations

The Company is obligated to:

Inform users of any correction, erasure, or restriction of personal data.
Notify users and relevant authorities of any data breaches.
Ensure data security using appropriate measures, including 128-bit SSL encryption for transactions.

Data Retention

Your personal data will be retained for the duration of our relationship and for three years after the termination of the relationship for dispute resolution purposes.

Marketing Communications

The Company may use personal data for marketing communications via phone, SMS, or email. Users can opt-out at any time by updating their preferences during registration or by unsubscribing from marketing communications.

Cookie Policy

The Company uses cookies to enhance your browsing experience. Cookies are small files that store information about your visit (such as your browser type and IP address). Cookies help us improve website functionality and track website usage, with the aim of offering a more personalized experience.

Types of cookies used:

Required Cookies: Essential for the Website’s basic functions.
Functional Cookies: Help us analyze usage and offer a personalized experience.
Advertising Cookies: Measure the effectiveness of marketing campaigns.

Users can block or delete cookies via browser settings, but this may limit the Website’s functionality.

Third-Party Cookies

We also use third-party service providers who set cookies on our Website to improve user experience and measure marketing effectiveness. These providers may combine cookie data with other personal information.

Accessing or Deleting Your Data

To request access to, modify, or delete your personal data, please contact us at [email protected]. For security purposes, we may require identity verification, such as a passport copy, to process your request. We reserve the right to charge reasonable fees for excessive or duplicate requests.

This Privacy Policy is subject to updates, and we encourage users to review it regularly.